Shipping
Free standard shipping on US orders over $65.
We currently ship to the United States and the United Kingdom.
Orders are processed within 1–2 business days (excluding weekends and holidays). Processing begins once payment is verified and inventory is confirmed.
Delivery times begin once your order ships, not when the order is placed. Delivery times are estimates and may be delayed by the carrier or circumstances outside our control.
Once your order ships, you'll receive an email with a tracking number so you can follow its progress. If you have any questions about your order, email us at s.team@salavou.com.
US Delivery
| Service | Delivery Time* | Cost | Free Above |
|---|---|---|---|
| Standard | 3–7 business days | From $5 | $65 |
| Expedited | 2 business days | From $8 | – |
| Overnight | 1 business day | From $10 | – |
*Estimated delivery time from when your order ships.
UK Delivery
Shipping rates to the United Kingdom are calculated at checkout based on your address and the weight of your order.
When will I get my tracking number?
Once your order ships, you'll receive an email with a tracking number. Tracking updates usually begin within 24 hours of shipment. If you can't find the email, please check your spam or junk folder.
Customs, duties & taxes (UK orders)
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
My order is lost, damaged or delayed. What should I do?
Please contact us within 5 business days of the delivery date or expected delivery window at s.team@salavou.com, and we'll help sort it out.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed and in their original packaging with tags attached.
- Sign in to your account using the email you ordered with.
- Open your order and select Request return.
- Choose the items and the reason for your return, then submit.
- Once approved, you'll receive an email with your return label and instructions.
Your refund is issued to your original payment method once your return is received and inspected. Need help? Email us at s.team@salavou.com. See our Refund Policy for full details.